Question 1

Is my data used to train Gia or shared with third parties?

Accepted Answer

No. We don’t train AI models on user inputs. In fact, we don’t train models. We use a RAG-based approach which grounds responses on G-P provided data, not user data. We have other robust measures in place to protect your information: We maintain strict user data isolation to ensure your information is never accessible to other users. Each user has limited access enforced by application security processes and technology. We encrypt data both in transit and at rest.  We have strong governance standards for limiting access to user data within G-P, including specific access controls by data type. We comply with various security standards, including ISO27001, CCPA, GDPR, and SOC2. You can choose to omit personal data from your interactions with Gia. However, if you include personal data in a prompt or upload it, Gia may process that data in the course of the interaction. By using Gia you agree to the secure transfer, processing, and storage of your data as outlined in our terms and privacy policy.

Question 2

Who can see my questions or conversations?

Accepted Answer

Your conversations with Gia are completely confidential. Access is limited to our 
authorized team members, who only view interactions when necessary for system improvements, enhancements, or troubleshooting. We never sell or share your personal information with third parties.

Question 3

How does G-P prevent other users from accessing my uploads or sensitive information?

Accepted Answer

We ensure that user content – including chats and uploaded document files – are secure by implementing the following measures: Strict data segregation: All user data is isolated based on user ID, so no user’s content is accessible to another. No large language model (LLM) training: We don’t train an LLM with user data. We use a RAG-based approach which grounds responses on G-P provided data.

Question 4

What’s G-P's data retention policy for AI?

Accepted Answer

Data retention for AI is aligned with our broader data retention policies described in customer agreements and documentation on our security portal. In addition to operational datastores, all chats are logged and audited to support ongoing quality improvement.

Question 5

How does G-P use and store my data ?

Accepted Answer

G-P uses a multifaceted approach to safeguarding your information: End-to-end encryption: Your data is encrypted at all stages of its journey. Only authorized parties with the correct decryption keys can access it. This prevents unauthorized interception and tampering. Access limited to authorized personnel: Strict controls limit data access to essential personnel who require it to perform their job functions. This prevents unauthorized internal access and data leaks. No third-party sharing: G-P doesn’t share your personal data with any unauthorized third parties. Compliance with privacy regulations: G-P adheres to all applicable data privacy regulations, ensuring that your data is handled in a lawful and ethical manner.

Question 6

How does Gia learn and improve?

Accepted Answer

Gia is constantly evolving to give you the most accurate and relevant information. Here are some ways we help Gia improve: User feedback: Your direct feedback through thumbs up/down ratings on responses helps Gia learn which answers are helpful to you and continuously improve to deliver more relevant information. Anonymous usage patterns: We analyze how users interact with Gia, including the types of questions asked and the frequency of certain queries, to identify optimization areas. Regular data updates:  Gia's knowledge base is regularly updated with the latest information to ensure that you always have access to the most current and accurate answers. Expert review:  Subject matter experts regularly review Gia's responses to ensure they’re accurate, comprehensive, and aligned with best practices.

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